I feel your pain. I deal with an abundance of phone calls and customer service emails on a daily basis at work. I work in the sales area, not so much trying to sell but answering pre-sales questions about licensing/some functionality etc... Though I am hopefully going to get moved into the XAML design area soon cause I freaking love Expression Blend... Anyway.. enough geek talk...
It is seriously incomprehendable how much stupidity people send me on a daily basis. We receive emails like "I need a quote". That's it. No salutation, no offering as to what in god's name you need the quote for.. We have like 20 fing products, you want to narrow it down some?
Or.. my personal favorite. "I have error. Please help me fix" .. =_= ... ::twitch, twitch::
1. SALES OFFICE.. NOT Tech Support - read the effing email that you got when you signed up for an account that tells you how to submit a SUPPORT ticket.
2. You HONESTly think that based on that superiorly detailed email you just provided s with... we can serisouly fix the issue???
Really?? ... NO.. Really???!!!
And then.. if you have not responded to their email within 3 minutes because they are very obviously the only person you are emailing... >_> Despite the 75+ items in your inbox.... What do they do? They call and ask you if you got the email and then try to just jump into what they already asked in their email. ... Head>desk // repeat
Okay.. I'm done...
Greyhaunt wrote:Kirahfaye wrote:It must be bad if you have to post it twice! LOL!
LOL - actually, that was an accident and I didn't even notice until just now. I deleted one