EAB wrote:Well, whatever it was, I'm off Hotmail.
I suspect they were running some sort of test on a select number of people to see if they could get away with it.
I called the Hotmail number that is posted by them three different times, and got to the same place every time. Every person I spoke to had a thick Indian accent, but my experience is that, whenever I call anyone about technical problems with anything, I get routed to India.
Besides, everything to do with changing my password, etc., came from my own Hotmail page, and initially I couldn't even get on Hotmail, because that message would pop up saying the site was unavailable. So, unless someone hijacked the entire Hotmail site, I think there was something in those updates that precipitated the whole thing.
I don't know. I'm about as tech savvy as a dead flea. I should probably run an over night scan by MacAfee, though. Wouldn't hurt.
OK let me explain a DNS redirect.
A virus gets onto your computer. It is a virus that is so deeply embedded most virus programs won't find it.
When you want to go to a webpage, say, Hotmail, the virus hijacks you and sends you to a DIFFERENT webpage. It could look like the Hotmail page. It could look like some other official type webpage. But your computer is being sent TO ANOTHER WEBPAGE than the one you wanted, and you will never know.
So if you call the phone number on "your" Hotmail page, it isn't really "your" Hotmail page, it's their phony Hotmail page, made to look just like "your" Hotmail page. Yes, they can do that, it's trivial.
The only way to be sure if it isn't a DNS redirect is to try logging onto your Hotmail page from an entirely different computer. If you get the old Hotmail page and are able to log into your mail, make sure and note down the number and CALL THEM. They need to know there is a DNS virus targeting their users.
I'm extremely suspicious that this is a DNS redirect virus because of the foreign tech support combined with this $100 fee that no one else seems to know about. Scams generally pick numbers like $100 figuring a significant number of people will pay it just to get something fixed.
Unfortunately, if it is a DNS redirect, since the problem would be in YOUR computer not THEIR system, the only person that can fix it is you.
Then find someone who is really, really, really good at getting rid of malware and take your computer to them, because if it is a DNS redirect, virtually everything you are doing on the computer, and everything you HAVE on the computer, is now compromised.