AlmySidaKay wrote:Just got another MoC order that was screwed up. This makes three strikes for them and I really just need to stop ordering from them now. All I ordered was 2 pairs of shoes and they couldn't even get this right, sent me one pair at 6.3cm size and one that was clearly 7cm. AND MY ORDER CLEARLY STATED THE SHOES WERE BOTH TO BE 6.3cm size. HOW DO YOU NOT NOTICE THE SHOES ARE NOT THE SAME SIZE?!
:hugs: Oh, I'm so sorry,
Almy-san!!!!!! That's a shame, both for you and them. If they just double or triple checked the order before it's shipped out, it would save a lot of time, effort, money and frustration!
I've ordered from MoC about 8 times, and they've been very prompt, but did have an error with my order once or twice. (I ordered a pair of shoes with a doll and eyes, and they forgot to put the shoes in my box. ^^;;) They quickly rectified the situation and shipped the correct shoes immediately, so all's well, but I felt badly for them as they had to pay additional shipping costs to send me the shoes. If the packer(s) just CHECKED what they were sending, everyone would be so much happier. ^^ I know I do when I ship to customers. I quadruple check things!! ^^ :laughs:
But it's not just MoC-----can you believe Volks Japan is even worse? Volksusa is impeccable and NEVER misses EVER. (I've placed about 20 orders or more with them and they're perfect every time. I guess since they have a nonexistent return policy, they'd better be accurate, right? But you have to admit, they are!)
But Volks Japan....wow......I've placed the same amount of orders from them, about two dozen, and they had packing errors about 1/3 of the time......in at least 6 or 7 orders!!! Either wrong heads or wrong bodies, a missing head, a missing body, once a whole set of wrong shoes and once they sent me a 1/6 head INSTEAD of a 1/3 head!!!!! :faints: That was the scariest! But, like MoC, they always fixed the problem. I'd have to ship back the wrong items and then they'd send the correct ones, along with reimbursing my return shipping costs. So, I wasn't upset with them, and again, felt REALLY bad for them, since they had to reship using EMS (Express mail!) so it cost them so much for the mistakes-----it was just every time I placed a new order with them, I actually waited for the box with trepidation and expected to see what they 'messed up' on that time.... ^^;;
On a happier note, Emory (JunkySpot) is always perfect, too, just like Volksusa.com. Plus, you can count on him to send you what you ordered AND so much, much more!!!! He's the best!!!!