Been sent the WRONG DOLL!

[Kirahfaye]

Do not send that doll back to them at your expense! If they want it back they'd darn well better pay for it themselves! I agree about holding onto it for a month or so before deciding what to do with it. You might even send the company a firm "final" email indicating that unless you hear from them differently in the next 48 hours you are going to consider the doll AND the refund as yours - just to cover yourself.

[SugarCorpse]

Do not send that doll back to them at your expense! If they want it back they'd darn well better pay for it themselves! I agree about holding onto it for a month or so before deciding what to do with it. You might even send the company a firm "final" email indicating that unless you hear from them differently in the next 48 hours you are going to consider the doll AND the refund as yours - just to cover yourself.

this is what i would do, if their mistakes cost them money maybe they'll learn not to make mistakes.

[PopularFizzyDrink]

I GOT A REPLY!!!!

5 days after the refund I got 2 messages from them. First off they "apologise profusely" for the mix up and say they are talking to Dikadoll trying to get me a Yolanda sorted. Then they say that they would like me to post Rena back to them at their expense (phew) and that it should take 7 days for Dikadoll to make a new Yolanda and process her. "Once again, sincere apologies." I've messaged them back asking if I get to keep my refund once I've received Yolanda. If I do I'll definitely be getting the MinoruWorld girl as well!

Every cloud, eh?

[Evelien]

That's a great solution, finally some good service from them, but I'm afraid you won't get to keep your refund

[SoapBubbles]

So glad to hear it! The entire experience must've been really hard on you but at least things seem to be moving in the right direction now.

[Qrinta]

That is so crazy! O.O I'm glad everything seems to be working out now but definitely frustrating that it took so long.

[kittyasauras]

Wonder why they won't just have you send the head back? That's a ton cheaper, I'm sure. lol

[PopularFizzyDrink]

That's a good point!

[Evelien]

Wow. Yeah. I didn't even think of that! LOL!

[OkamiKodomo]

Wonder why they won't just have you send the head back? That's a ton cheaper, I'm sure. lol

Possibly for fear of having a discrepancy in resin batch color, on top of screwing up so royally? That would be my guess, at least. XD

I'm glad everything is finally getting sorted out, and I hope you get to keep the refund! I would be soooo upset if this happened to me.