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Been sent the WRONG DOLL!

General discussions about dolls, new releases, doll reviews...you know, stuff that doesn't really fit in all the other categories but is strictly about dolls.


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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Thu Aug 23, 2012 10:56 am

I'm still highly unimpressed with Rosedolls customer service.

It's been a week since my refund and I still don't know if I get to keep it or not - it wasn't clear in the slightest. Why issue a refund if you're going to take it back? And why on earth don't you reply to THIS clients messages for days on end?! They've had excellent feedback on their communication. Sorry if this is going round in circles, but it's how it feels.
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Re: Been sent the WRONG DOLL!

Postby Evelien » Thu Aug 23, 2012 1:11 pm

I already replied on DoA too, but I really don't get why they're stalling like this -_-. They must understand you need to know what you're up to..?
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Thu Aug 23, 2012 1:44 pm

And it's not like it's a small amount of money either. Bleh.
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Re: Been sent the WRONG DOLL!

Postby Evelien » Thu Aug 23, 2012 1:45 pm

Exactly :-\
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Re: Been sent the WRONG DOLL!

Postby Alopecia No Hime » Fri Aug 24, 2012 5:22 am

If they keep ignoring you don't send the doll back until you have the correct doll in your hands and bad feedback has been sent.

(I dealt with a flake of my own just last year so this is ridiculous of a COMPANY of all places to flake out on a customer.)
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Fri Aug 24, 2012 7:11 am

Yes. I agree. I can't send the doll back even if I wanted to as they STILL haven't told me the address.

*&%~?*£$~!
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Re: Been sent the WRONG DOLL!

Postby happyknot » Fri Aug 24, 2012 9:11 am

Wouldn't the return address be on the original shipping box?
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Re: Been sent the WRONG DOLL!

Postby Kirahfaye » Fri Aug 24, 2012 9:41 am

That's okay, I still contend you should not send the doll back until they send you a return shipping label. You don't need to pay to return the wrong doll.
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Re: Been sent the WRONG DOLL!

Postby Evelien » Wed Sep 05, 2012 3:10 am

Hey... any news??
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Wed Sep 05, 2012 6:38 am

Nope. No communication whatsoever. No doll. No address. No nothing :(
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