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Been sent the WRONG DOLL!

General discussions about dolls, new releases, doll reviews...you know, stuff that doesn't really fit in all the other categories but is strictly about dolls.


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Re: Been sent the WRONG DOLL!

Postby Sixoclock » Wed Sep 05, 2012 7:41 am

Do they have a facebook page or twitter? Try hitting them up there too. If nothing else, it makes other aware.
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Re: Been sent the WRONG DOLL!

Postby SugarCorpse » Wed Sep 05, 2012 8:37 am

Maybe they want you to keep everything or are to embarrassed to contact you. maybe they never mess up and this is their first time so they have no idea how to proceed. they may just be waiting until you're original doll is shipped for some reason =/
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Re: Been sent the WRONG DOLL!

Postby Evelien » Wed Sep 05, 2012 8:53 am

This is not acceptable behaviour for a BJD dealer at all..! :o Can I stalk them for you? Lol. I'll be polite.
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Wed Sep 05, 2012 9:57 am

Hehe, I knew you'd stand up for me Ev XD
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Re: Been sent the WRONG DOLL!

Postby Evelien » Wed Sep 05, 2012 11:27 am

I sent them a message. I'm hoping to at least wake them up, or something. Don't know. It's so frustrating :(
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European dealer for Captured in Glass doll eyes
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Re: Been sent the WRONG DOLL!

Postby Evelien » Wed Sep 05, 2012 2:18 pm

Jess... I actually just got this response:

Hello,


We are extemely sorry to hear this- we have sent multiple emails requesting for the doll to be sent back and the address- we are sorry to hear they have not gone through. We have no intention at all to make any customer upset- we only want ot make it easier for customers to purchase BJDs.

Please return the doll to:

19 Willow Gardens
Killingworth
Newcastle upon tyne
NE12 6SD

By Royal Mail Special Delivery.


We will reimburse the shipping costs as soon as we are informed of the cost. Once again, we have not at all been ignoring emails- we genuinely have not received them. We have had email issues with another customer by chance. We have no intention to ignore our customers, thats is, fellow doll owner.


Kind Regards,
Vanessa

RoseDolls
UK BJD Dealer
www.rosedolls.co.uk


Could their messages be in your spam folder or something..?
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European dealer for Captured in Glass doll eyes
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"I suspect Evelien doesn't go around wearing a little white lace hat and wooden shoes." -cirquemom
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Re: Been sent the WRONG DOLL!

Postby Evelien » Wed Sep 05, 2012 2:27 pm

Plus your Yolanda is already on her way to them, I have her tracking number. I'll pm you.

Something has gone really wrong here. Vanessa is extremely sorry for the misunderstanding and she's happy that she finally got through because she was trying to contact you too..?

...
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European dealer for Captured in Glass doll eyes
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"I suspect Evelien doesn't go around wearing a little white lace hat and wooden shoes." -cirquemom
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Re: Been sent the WRONG DOLL!

Postby PopularFizzyDrink » Thu Sep 06, 2012 3:26 am

FWEEEEEEEEEE!!! EV HAS SAVED THE DAY!!!! *cuddle-pounces Evelien*
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Re: Been sent the WRONG DOLL!

Postby SoapBubbles » Thu Sep 06, 2012 1:01 pm

*Claps* You, Miss Evelien, are a true hero.
~*✿*~ My Family of 3: Niel (BF TF/MNF Hybrid), Eira (Soom LG), & Mare (Soom TG). ~*✿*~
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Re: Been sent the WRONG DOLL!

Postby SugarCorpse » Thu Sep 06, 2012 1:28 pm

o_o wow. you're like a dealing with dealers superhero!
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